If you are interested in a frame or whole or partial bicycle – or simply want to get more information – please call me at (206) 852-5199 or email steve@hampsten.com. If I’m not here I’ll get back to you as quickly as possible. If you are in or are visiting Seattle I’ll be happy to meet you in person and give a tour of our small facilities. While it’s great to talk on the phone, if there are details that are important to you: sizing, paint/decal choices, components, etc., I do ask that you put as much information in email as possible.
We’ll discuss the type of riding you like to do, on what types of roads, using which tires, wheels, and parts. Let’s also cover any health issues or other physical limitations that apply and feel free to ask any questions about materials, geometry, fit, or our qualifications to be doing this. Then we’ll dial in the fit of your frame, ideally using your current bike as a guide – and this link may be useful.
I try to keep wait times to a minimum and to keep our customers in the loop regarding their place in the queue. Most frames are built in order of sale, although some complicated or prototype builds may happen sooner or slower than originally anticipated. Current turnaround time is 4-8 months, depending on a host of factors.
For interested customers I’m happy to render preliminary drawings in BikeCAD so you can see how your proposed frame will look from my perspective. I’m also happy to give a detailed price quote for your new bike. After a few drawings have been made, however, I do request a commitment in the form of a deposit to continue design work. Once you have made your deposit, the price quoted is set. Deposits are listed here and clicking the “Add to Cart” button will take you to our PayPal page.
A final invoice, usually with photographs, will be sent about the time your frame or bike is nearing completion – typically as we start to assemble or when back from paint or finishing. Payment may be through PayPal, personal check, bank check, wire transfer, cash, or credit card.
All frames we sell are warranted for as long as the you – the initial purchaser – own the frame unless otherwise specified. This covers tubing and craftsmanship; paint is not covered. Problems do come up now and then; our job is to make them go away and keep you happy.
Derailer hangers can bend or break and they’re designed to do so. If you have a welded steel frame chance are it uses this hanger; if your frame is titanium it could be a variety of hangers so please contact us directly to inquire.